Patient information
Reception / Admission
Patients arriving at the RKU should first head for our in-patient reception counter, which is located directly opposite the main entrance. Here you will sign your treatment contract as well as optional service agreements. Additionlly, you'll be told whether you are allowed to move directly to your room at the respective ward or if you should see a reception doctor beforehand.
Once you have reached your ward, the responsible nurse will show you to your room and record all nursing-relevant details. The ward physician will visit you in the course of your first clinic day to conduct the medical admission interview as well as an initial medical examination. On this occasion, the ward physician will inform you about the intended diagnostic measures and therapeutical activities (e.g. surgeries). The interview comprises a detailed discussion about all potential chances, risks as well as consequences of the planned actions.
Visitors and visiting hours
Your familiy and friends are welcome to visit you during your stay at our hospital. General visiting hours are from 8:00 a.m to 9:00 p.m daily.
However, visitors may be asked to leave the room during tests, treatment or medical consultation.
Discharge
At your admission the ward physician will give you a timeline for your prospective discharge. As the length of your stay depends on your state of health during treatment, an exact date cannot be given.
Following surgeries and diagnostic measures, the attending physician will adress you again during ward rounds to talk about your hospital discharge.
Please keep in mind: Health insurance usually does not cover patient transportation costs. Refunds are only granted in exceptional circumstances. We thus recommend making other transportation arrangements in advance (e.g. by being picked-up by relatives).
Meals and drinks
Meals for acute clinic patients are served in the rooms - either on their bedside tray table or on the room table. Physically stable clinic and rehabilitation patients of the Clinic for Medical and Physical Rehabilitation as well as in Medical-Professional Rehabilitation are free to have their meals in the mensa. The service staff will help you collecting food from the buffet or taking it to your seat.
You may specify your dish preferences on special meal cards, which the nursing staff hands out and collects again on a daily basis. We offer two different meal options for lunch every day, supplemented by additional choices concerning diet food, vegetarian meals and diverse special dishes. A standard range is available for breakfast and dinner. But you may also create your personal meal by selecting single food items from the menu.
Meals are served to the rooms at the following times:
Breakfast: approx. as of 7:45
Lunch: approx. as of 11:45
Coffee/tea time: 13:30/14:00
Dinner: approx. 17:45
Mensa opening hours:
Breakfast: Mo.-Fr. 7:00 to 8:00, Sa./Su. 7:45 to 9:00
Lunch Mo.-Fr. 11:45 to 13:30, Sa./Su. 12:00 to 12:30
Dinner: Mo.-Fr. 17:45 to 19:00, Sa./Su. 17:45 to 19:00
If you wish, you may have your afternoon coffee or tea in the rehabilitation area. You are free to use the bistro coffee machines in the common rooms. Rehabilitation patients receive a packed lunch for day tours outside the hospital. Snacks are available at our cafeteria which is open from Monday to Friday 8:00 to 19:00 and from 13:00 to 19:00 on weekends.
For scheduled hospital stays we can arrange specific meal preferences (diets, special dishes, vegetarian food) on your admission day. Simply inform the respective nursing group about your wishes at the lastest by 11:00 a.m. on the day before your arrival.
TV and radio
All rooms are equipped with a wall-mounted TV set which is available for all patients free of charge. Patients may also make use of a vast range of radio channels which are for free as well. To listen to radio and TV programmes you need a set of headphones. You may either use our own set or spend 1 Euro to buy one at our cafeteria.
Telephone
Patients' bed installations include a telephone. To use the device you require a chip card. You may buy, recharge and/or return these cards at the cash vending machines next to the lifts in the corridors.
Using the internet and private notebooks
During their stay at our clinic, patients are free to make use of the Internet via their personal notebook or our central Internet PC located on the ground floor.
As the wireless expansion is still under construction, the availability at the bedside is only given in selected stations (currently only at station A and B).
Hairdresser
A mobile hairdresser visits our clinic once a week. Simply ask a member of the nursing staff for making an appointment.
Cafeteria
Beverages and snacks are available at our cafeteria, which is open from Monday to Friday 8:00 to 19:00 and from 13:00 to 19:00 on weekends.
Parking
There is only a limited range of parking spaces at the RKU. Thus, we recommend patients shifting to modes of transport that do not require parking space.
Patient brochure
Everything you need and may want to know when being admitted as RKU patient.
>>> Brochure download
Social service
You may discuss and solve personal as well as social problems arising from or in relation to your illness, accident or handicap with our internal social service. This consultancy service particularly covers the following areas
- medical rehabilitation
- medical-professional rehabilitation
- aftercare at home, e.g. home nursing
- nursing home placement
- information on self-help groups and special consulting agencies
- consultancies on social welfare law including claim enforcement, e.g. for being granted nursing allowance or social security welfare
The clinic social service is available Mo. to Th. from 8:00 to 16:30 and Fr. from 8:00 to 15:00 as well as any time by appointment in room 3050 (third floor).
Valuables / Liability
For security reasons, we urge you not to bring any items of value to the hospital. Keep essential items such as your watch or purse in the safety locker in your room. During treatments and tests you can leave the key with the nursing staff for safekeeping. Additionally, valuables and cash may be placed in the safe at the reception counter.
Rehabilitants and patients of the Department for Medical-Professional Rehabilitation
Information concerning rehabilitants and patients of the Department for Medical-Professional is available in the Department category.
Patienten-Informationen IRENA/ASP/AENEAS/SATT
Alles Wissenswerte über IRENA/ASP/AENEAS/SATT finden sie hier